nativeKONTROL Product FAQ

[Stray]

FREQUENTLY ASKED QUESTIONS


SHOP/ACCOUNT RELATED
You can find our Shop/Account FAQ here.


PURCHASING RELATED

I don’t/can’t use PayPal or a credit card. Do you accept other forms of payment?

Yes, we would also accept money orders, checks and electronic methods such as Western Union. However, in all cases, the payment has to clear before the product is sent out. Please contact Support for more info.

I use a PC and a Mac. Can I install the products(s) I purchased on both machines?

Yes, the install package you receive contains both Windows and OS X installers.

If/when the product(s) I purchased is updated, will I be notified? And do I have to pay for updates?

Yes, you will be notified via email and sent a link if/when updates become available. Updates are free for the life of the product.

I want to upgrade my product to a newly available product, but there is no option to do that on the site.

We try to provide as many Upgrade options as possible, but these can’t suit every situation. Please contact Support and we’ll work something out.

COMPATIBILITY RELATED

Are nativeKONTROL products compatible with Mac OS Catalina?

Yes and no. Our products are compatible with Catalina, but some of our installers are not. So, it is generally recommended that you do not use our products with Catalina until we officially add support for Catalina in our installers.

Are nativeKONTROL products related to Live compatible with Live Lite and Intro?

Yes, our Live-related products are compatible with every edition of Live.

Are nativeKONTROL products related to Live compatible with Live 10?

Yes, all of our Live-related products are compatible with Live 10.

MT PLAYER RELATED
NOTE: These topics only apply to products that utilize MT Player.

Where can I get MT Player?

Upon purchase completion, you will be emailed a link to a page that contains links to the preset installer and MT Player installers. You need to download/install both the preset installer and MT Player installer. Our presets will not work with the trial version of MT Player available from Bome.com.

Where is the manual for the preset(s) I purchased?

Preset manuals are accessed via the “?” button on MT Player. This button will access the manual for whichever preset is currently loaded in MT Player.

Can I run multiples presets simultaneously in MT Player?

No, MT Player can only run one preset at a time. However, it is possible to run multiple instances of MT Player (one for each preset).

Can I edit MT Player presets with MT Pro?

No, only MT Player can open MT Player presets. However, MT Player and MT Pro can be used in tandem, which does allow you to modify how the presets function to a certain extent.

I’ve upgraded to a new preset and MT Player still shows the previous preset. How do I remove it from the preset list?

The easiest way to do this is just to remove MT Player’s presets folder and then reinstall the upgraded preset via its installer.

To remove the folder on Windows:
Go to My Documents\Bome’s Midi Translator and delete the folder named Player.

To remove the folder on OS X:
Go to (your name)/Bome’s Midi Translator and delete the folder named Player.